Purchase Guarantee

When you get an automatic refund

• The ticket turns out to be invalid or doesn't work at the event entrance.
• The event is cancelled and not rescheduled.
• The seller doesn't deliver the ticket in time.

In these cases, your payment — held in escrow until that point — is automatically refunded to your original payment method.

How escrow works

When you buy a ticket, your payment isn't transferred to the seller right away: it's held by the platform until you confirm the ticket worked, or until a waiting period after the event passes with no issues reported. Only then is the payment released to the seller.

Rescheduled events

If the event is rescheduled to a new date, your ticket remains valid for the new date, unless the organizer states otherwise.